ZTE Corporation — service of zte a blade 2 mobile phone

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

This is regarding above subject, my phone is in guarantee period & does'nt switch on. So i have submitted it in service center @ rohini-6 on 5th september 2017. They told that it will take min 1 week time to get repaired. I called them after 1 week, they told it will take few more days. After that i called customer care to find out the exact date to collect. They promised me to collect it from service center on 30th september 2017. I sent our person to pick & came to know that it was still to come. Then i called customer care, they told that they don't have any information about it & only 1 person can confirm you about it, mr dharamraj (Contact no - [protected], [protected]). I called mr. Dharamraj to the given no, he told that ph is on its way and it will reach to service center within 2-3 days. Since then, its been a week now, today i checked with service center, they told me that it might come by the end of this week. Again i checked with customer care, they said that"they don't have any idea about it, u need to check with mr dharamraj". Now the situation is like mr dharamraj is not picking up my phone, customer care does'nt have any idea.

Kindly do let me know how can one survive without phone for 1.5 months in current era. I am without phone since 5th september 17 & not even have any idea about when it will repair or will it repair? Can anyone ans me this question?

I am fed up with your after sales services & will tell people to beware of zte products.

My complaint no is [protected].

Kindly do the needful otherwise forcefully i have to visit consumer forum for the same.