I am writing to express my dissatisfaction with both the quality of a product I purchased from your store and the level of customer service I received during my recent visit. On [date], I purchased a track pant from Zudio at your [Mira Road] location for Rs. 999. However, after just one wash, the pant faded significantly, which is highly disappointing considering the price I paid.
When I returned to the store to address this issue, I encountered a rude and unhelpful attitude from one of your staff members. Instead of offering assistance or showing concern for my dissatisfaction, he made derogatory remarks about the quality of the product and even compared it unfavorably to items from other stores. His suggestion that the quality of the product is dependent on its price point is not only unprofessional but also unacceptable.
Furthermore, the staff member's comment about only considering exchanges for customers who spend a certain amount is deeply concerning. Customer service should not be contingent upon the amount spent in the store. All customers, regardless of their purchase value, deserve to be treated with respect and provided with appropriate assistance when issues arise.
Eventually, the product was exchanged, but the entire experience left me feeling disrespected and undervalued as a customer. I believe that such behavior does not align with the standards of customer service that your store should uphold.
I hope that you will take my complaint seriously and take appropriate steps to address both the quality control of your products and the professionalism of your staff. As a loyal customer, I expect better from Zudio and hope that my future experiences will be more positive. Was this information helpful? | 
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