Zudio Complaints & Reviews

I purchased a product at Zudio on 31st dec paid 1603 at 9.02pm I had my suspicion but was waiting for the bill not confirmed but the bill didn't came at all . They are not taking responsibility for not giving us bill and also they charged extra for a sale dress which clearly showed 199 then proceeded to charge 499 also didn't check the product that made beep sound but denied bill at that time too . Unfortunately I used that product since...

I am writing to report an issue with a lipstick I recently repurchased from your store.

A few months ago, I bought the “Toasted Almond” lipstick from Zudio, and I was very satisfied with the shade. After it got over, I repurchased the same lipstick with the same shade name. However, I was shocked to find that the new lipstick shade is completely different from the previous one, despite being labeled as the same product.br...

I made a purchase returns for Rs. 650/- about 6 monts back in zudio - bandlaguda branch, nagole, Hyd . The employee has given a credit note and said i can purchase anything on the given credit note. But, recently when i went to zudio for purchase they said my credit note is expired and cannot purchase or avail anything. I don't understand why there is an expiry date for credit note given to me. It is the Zudio responsibility to give me the...

Hi,
I am Thejaswini Vemula from Hyderabad, and I am writing to formally bring to your attention a highly disappointing experience I encountered at your Zudio store located opposite Nexus Mall, Hyderabad, on August 24th.

I made a purchase totaling ₹797. At the billing counter, the amount was deducted from my account, but I did not receive a receipt as I opted not to print it. However, the billing staff insisted that...

The money from account has been deducted twice I was made to pay twice by staff of Zudio . I wrote countless emails since that day . I have only received communication saying that it's under scrutiny etc etc . Let me be honest with you guys . That poor attitude along with stupid behaviour of staff and their work culture is tarnishing the companies image and also still did not receive the resolution nor money from them . I really do not want...

Recently i have purched the tshirt from zudio on 8 Aug and in first wash the tshirt quality showing very bad now it is not useable for me ....

Hello ..I recently visited mantri mall zudio..worst experience ever..I don't know why they hire northeast people cause they are extremely rude and racist to dusky people.I tried a product by mistake cause that product was not sealed, one northeast staff approached me and said very inappropriately thum kareedho..thum try Kiya thum kareedho..I reply by saying app but she kept saying thum thum, I eventually said I'll buy and gave it to my friend...

Zudio lipstick is burning in lips and cheap quality lipstick...

I recently purchased a nail paint from Zudio and i have applied to toenail. I noticed that the some cracks and damaged. Not only that, but the nail paint also caused my nails to become discolored and my nail turned into yellow.

I am extremely disappointed with the quality of this product and the damage it has caused to my nails. I would like to raise a complaint. I expect better quality and durability from a brand like Zudio....

I have been to the zudio, kollam, Kerala on April 2, 2024(7:45).
The securities are really rude with taxi drivers and misbehaving with the customers.They were shouting at us for parking our cab to the next parking lot since the time we arrived .And they they were not letting us to get down from the cab and started arguing with the driver for no reason.we experienced verbal harasment from them.They started cursing at us without even...

Is that necessary a number to get my bill... I purchased zudio for 799 and i give them 1000 but firstly they only give me 200 in balance secondly i asked them for 1 rupee and they give me. I feel a scam in this... They not giving a printed bill without number... I can't give them number because my number is my privacy......

I recently purchased one of the facial mask from Zudio Vigna Nagar Branch. Unfortunately I have experienced some concerning issue with it. After using the product I have several in reactions on my face including the rashes and few bulges . When I went through the company website I could see lots of people had similar issues and I really have serious concern about the quality of the product and the experience of left me disappointed and concerned...

I visited this shop many times, iam a regular customer, on 02/12/2023 I went to zudio and the billing section people didn't remove the magnet properly and treating us like thief later I showed my bill to them and they found that staff didn't remove the magnet from dress properly but the way they treated us infront of everyone, the security was very rude the way he behaved was really felt bad, later he didn't even ask sorry for his behaviour,...

I have bought a denim green colour jeans ₹ 899 on 1 nov 2023 after one wash it's colour get faded and in lower half of pant the colour turned black from green. I can't use it again just used one time and washed . This is so cheap please do needful...

I have been charged for rs 12 for carry bag which is a unfair trade practice because no one is expected to take the purchased clothes in hand...

I have used zudio cranberry and bubble gum lip balm which I purchased this year so it is clearly not expired. But this is the 2nd time I'm getting lip allergy from the lip balm applied just for few hours. It's very disheartening! It happened 1st time I felt lip balm could not be the reason but I was extremely wrong. I consulted doctor and underwent medications. Also its happened to me today again. I woke up with swollen and itchy lips. I...

I am writing this message to bring to your notice the unpleasant experience that I had at your store recently. My sister, her kids and myself visited your store (Uttarahalli main road, Bangalore 560061 ) and did purchase of 10 items. We got the invoicing done and paid the amount too. I requested store person to count the number of items before handing over to us. I repeated this request multiple times. However, he was getting irritated and...

I recently brought a Denim of 999rs for my fiance from Zudio. However the size that i brought was 1 size bigger and when we went for replacement of size the product was not available and other available products where not that great. Hence I requested for a refund in cash so I could buy something else from some other place. However the staff was not ready to give the refund they were okay to give the credit note which is valid for 90 days....

I bought a lip balm 2 days back and used it henceforth. In the 2 days itself, my lips have become drier and chapped compared to before. I did not use any other lip product.
The quality of the zudio lip balm is very degraded....

I bought a bunch of clothes from Zudio recently, and I must say I’m really disappointed with the quality, the price and the options may be good but the quality is very very bad, one of the shirts I bought lost Color in the first machine wash and the Color get stuck on a lot of clothes including a few I bought from Zudio, and one of the T-shirts I bought had a very poor sticking, the extra piece of cloth was sticking out a little bit, I’m...

What the hell with your customer support and billing people have to wait for half an hour in queue and even the rude behaviour of the staff billing person are customers there slaves ah...

I have bought a pair of shoe from zudio store at patna one mall on 2/6/22, i wore it for just one hour and the skin of shoes start peeling out, and there are other small defects too. Please help me out as soon as possible, exchange my product or refund my amount.
This wasn't expected by TATA group....

I have visited Zudio bopal store on 18/05/2022, where i have purchased clothes and payment through G pay of 3000 amount, amount was deducted from my acount and delievered to Zudio Although the manager of Shop decline the receipt of payment and requested to payment again.

which is denied by me as amount already deducted from my A/cupon which he said keep the purchased product at store you will get payment confirmation within...

I bought a tea tree hyaluronic acid face mask from zudio.
My mom used it as directed on the pack. She developed irritant contact dermatitis all over her face- redness, inflammation, bumps everywhere.
I am very disappointed. She has to use to steroid creams and allergy tablets for treatment....

I purchased shoe from zudio but I had some size issues so I went back within 48 hours but they refused to exchange saying there is no exchange for footwears but in the bill they didn't mention anything about no exchange for footwears ....

Hi
I purchased clothes @ Zudio, Kothaur (Gubbi_Cross) on 25 of Sept’21.
When I tried to pay through Google Pay, it did not go, so I paid with the card. Unfortunately, my google amount also went through (after3days) to Zuido for the same bill. I have approached twice to Zudio (counter once and manager once) for a refund. But they are not refunding instead asking time. As for now, it is already 12days and there is no assured...

On date 12May 2024 I am doing shopping at Zudio Supermart at Annapurna Road Indore.
After my shopping is done, on billing time the cashier charges me 10/- for a medium size carry beg, without any pre notice.
as per consumer guidelines no retailer can charges above 7/- for a carry beg, and without any pre notice.

I have been to the Dharmapuri Zudio branch. The worker's behaviour is rude. The employee name is Shylaja. They shouldn't cross their limits.

I am writing to express my dissatisfaction with both the quality of a product I purchased from your store and the level of customer service I received during my recent visit. On [date], I purchased a track pant from Zudio at your [Mira Road] location for Rs. 999. However, after just one wash, the pant faded significantly, which is highly disappointing considering the price I paid.

When I returned to the store to address this issue, I encountered a rude and unhelpful attitude from one of your staff members. Instead of offering assistance or showing concern for my dissatisfaction, he made derogatory remarks about the quality of the product and even compared it unfavorably to items from other stores. His suggestion that the quality of the product is dependent on its price point is not only unprofessional but also unacceptable.

Furthermore, the staff member's comment about only considering exchanges for customers who spend a certain amount is deeply concerning. Customer service should not be contingent upon the amount spent in the store. All customers, regardless of their purchase value, deserve to be treated with respect and provided with appropriate assistance when issues arise.

Eventually, the product was exchanged, but the entire experience left me feeling disrespected and undervalued as a customer. I believe that such behavior does not align with the standards of customer service that your store should uphold.

I hope that you will take my complaint seriously and take appropriate steps to address both the quality control of your products and the professionalism of your staff. As a loyal customer, I expect better from Zudio and hope that my future experiences will be more positive.

I have been purchased 1563/- clothes on 18/12/23 from Zudio (Kalyan) for which I paid above amount via transaction ID:[protected]. But the Store says as we have not received amount we will not consider your shopping, so they denied to take away purchaesed clothes. Since my account shows amount deducted and same amount not returned in my account till date (23/12/23). So herewith i am logging complaint against Zudio to return my amount