Zudio Complaints & Reviews

The money from account has been deducted twice I was made to pay twice by staff of Zudio . I wrote countless emails since that day . I have only received communication saying that it's under scrutiny etc etc . Let me be honest with you guys . That poor attitude along with stupid behaviour of staff and their work culture is tarnishing the companies image and also still did not receive the resolution nor money from them . I really do not want...

Recently i have purched the tshirt from zudio on 8 Aug and in first wash the tshirt quality showing very bad now it is not useable for me ....

Hello ..I recently visited mantri mall zudio..worst experience ever..I don't know why they hire northeast people cause they are extremely rude and racist to dusky people.I tried a product by mistake cause that product was not sealed, one northeast staff approached me and said very inappropriately thum kareedho..thum try Kiya thum kareedho..I reply by saying app but she kept saying thum thum, I eventually said I'll buy and gave it to my friend...

Zudio lipstick is burning in lips and cheap quality lipstick...

On date 12May 2024 I am doing shopping at Zudio Supermart at Annapurna Road Indore.
After my shopping is done, on billing time the cashier charges me 10/- for a medium size carry beg, without any pre notice.
as per consumer guidelines no retailer can charges above 7/- for a carry beg, and without any pre notice....

I recently purchased a nail paint from Zudio and i have applied to toenail. I noticed that the some cracks and damaged. Not only that, but the nail paint also caused my nails to become discolored and my nail turned into yellow.

I am extremely disappointed with the quality of this product and the damage it has caused to my nails. I would like to raise a complaint. I expect better quality and durability from a brand like Zudio....

I have been to the zudio, kollam, Kerala on April 2, 2024(7:45).
The securities are really rude with taxi drivers and misbehaving with the customers.They were shouting at us for parking our cab to the next parking lot since the time we arrived .And they they were not letting us to get down from the cab and started arguing with the driver for no reason.we experienced verbal harasment from them.They started cursing at us without even...

I have been to the Dharmapuri Zudio branch. The worker's behaviour is rude. The employee name is Shylaja. They shouldn't cross their limits.

I am writing to express my dissatisfaction with both the quality of a product I purchased from your store and the level of customer service I received during my recent visit. On [date], I purchased a track pant from Zudio at your [Mira Road] location for Rs. 999. However, after just one wash, the pant faded significantly, which is highly disappointing considering the price I paid.

When I returned to the store to address this issue, I encountered a rude and unhelpful attitude from one of your staff members. Instead of offering assistance or showing concern for my dissatisfaction, he made derogatory remarks about the quality of the product and even compared it unfavorably to items from other stores. His suggestion that the quality of the product is dependent on its price point is not only unprofessional but also unacceptable.

Furthermore, the staff member's comment about only considering exchanges for customers who spend a certain amount is deeply concerning. Customer service should not be contingent upon the amount spent in the store. All customers, regardless of their purchase value, deserve to be treated with respect and provided with appropriate assistance when issues arise.

Eventually, the product was exchanged, but the entire experience left me feeling disrespected and undervalued as a customer. I believe that such behavior does not align with the standards of customer service that your store should uphold.

I hope that you will take my complaint seriously and take appropriate steps to address both the quality control of your products and the professionalism of your staff. As a loyal customer, I expect better from Zudio and hope that my future experiences will be more positive.

Is that necessary a number to get my bill... I purchased zudio for 799 and i give them 1000 but firstly they only give me 200 in balance secondly i asked them for 1 rupee and they give me. I feel a scam in this... They not giving a printed bill without number... I can't give them number because my number is my privacy......

I have been purchased 1563/- clothes on 18/12/23 from Zudio (Kalyan) for which I paid above amount via transaction ID:[protected]. But the Store says as we have not received amount we will not consider your shopping, so they denied to take away purchaesed clothes. Since my account shows amount deducted and same amount not returned in my account till date (23/12/23). So herewith i am logging complaint against Zudio to return my amount

Purchase kajal from zudio.eyes paining like anything.
Refund full amount.

I recently purchased one of the facial mask from Zudio Vigna Nagar Branch. Unfortunately I have experienced some concerning issue with it. After using the product I have several in reactions on my face including the rashes and few bulges . When I went through the company website I could see lots of people had similar issues and I really have serious concern about the quality of the product and the experience of left me disappointed and concerned...

We bought Tshirt on 14th Nov. It faded at multiple placs after one wash. Please let us know process to replace

I visited this shop many times, iam a regular customer, on 02/12/2023 I went to zudio and the billing section people didn't remove the magnet properly and treating us like thief later I showed my bill to them and they found that staff didn't remove the magnet from dress properly but the way they treated us infront of everyone, the security was very rude the way he behaved was really felt bad, later he didn't even ask sorry for his behaviour,...

I have bought a denim green colour jeans ₹ 899 on 1 nov 2023 after one wash it's colour get faded and in lower half of pant the colour turned black from green. I can't use it again just used one time and washed . This is so cheap please do needful...

I have been charged for rs 12 for carry bag which is a unfair trade practice because no one is expected to take the purchased clothes in hand...

I have used zudio cranberry and bubble gum lip balm which I purchased this year so it is clearly not expired. But this is the 2nd time I'm getting lip allergy from the lip balm applied just for few hours. It's very disheartening! It happened 1st time I felt lip balm could not be the reason but I was extremely wrong. I consulted doctor and underwent medications. Also its happened to me today again. I woke up with swollen and itchy lips. I...

I am writing this message to bring to your notice the unpleasant experience that I had at your store recently. My sister, her kids and myself visited your store (Uttarahalli main road, Bangalore 560061 ) and did purchase of 10 items. We got the invoicing done and paid the amount too. I requested store person to count the number of items before handing over to us. I repeated this request multiple times. However, he was getting irritated and...

I transacted 963 Rupees on 1st October at 18:55 PM in the Zudio store from Mantri Square Mall, Sampige Rd, Malleshwara Bengaluru (Karnataka). On that day, The transaction was successful but the billing person and store manager Puneet were denying that they had not received the payment after that I raised the ticket on Phonepe and from Phonepe I received the message that the transaction was successful. My transaction details are (Transaction ID: T2310011855051032076770) and the Merchant Order ID[protected]. So, Please Clarify whatever the status is and please refund the amount.
On Next day, they should the data but the transaction was not there, after that I contacted them but they did not respond. I called and messaged many times to the billing person and store manager but they are not responding and continuously denying that they haven’t received the payment till now.
Date of incidence : 1st October 2023 at 18:55 PM.
Mobile number : [protected]
Desirable resolution : request a refund.

Me and my friends visited zudio yesterday and we went for exchange. I polietly asked the person who was at the counter that if the exchange row is different from the billing row because in every other store it's different but in the exchange counter that person was so rude i think he is the manager of the store he was wearing a blue shirt . He told me that no you have to stand in the billing line but just before he exchanged other customer who was not in the row who just came and then today i went for exchange because there was a huge line at the trial room and i couldn't check the fitting and i went directly to the exchange counter and again i asked him polietly if he can take the dress and mark the bill for exchange and he told me very rudely that no it's property you have to carry it i mean who talks like this it's a business and its not even his store and he is treating customer like this i would have happily taken the row but i just got out of the store without exchanging the dress because i was mad and didn't want to create a scene. I just came out of the store and wrote a mail to zudio customer care but didn't got any respone. I am not visting zudio again i was a regural customer there and i know this is not gonna harm them in any way but this secnce just made zudio staffs disgusting in my eyes.

I purchased a shirt from Zudio and it's invoice worth ₹309 but then I returned it and purchase other shirt worth₹599 in exchange of former shirt so I just should pay ₹290 only but cashier told me to pay ₹400 and at that time I told him that my former Payment was ₹309 but they said the former shirt is worth ₹199 which was I bought only 3 days ago I can't understand how could price increase in only 3 days. I attached both invoice with the details you can see that they charger extra rupees so I request you to look into this matter and pay back my extra money.

I recently brought a Denim of 999rs for my fiance from Zudio. However the size that i brought was 1 size bigger and when we went for replacement of size the product was not available and other available products where not that great. Hence I requested for a refund in cash so I could buy something else from some other place. However the staff was not ready to give the refund they were okay to give the credit note which is valid for 90 days....

Worst behaved staff i've ever come across‼️ we (me and my friend) wore tshirts from zudio which were previously purchased in a different store. While leaving the store the rude security officer stops us and says that he has to check the cctv to confirm we came in the same attire and didn't steal it from the store!! made us stand like thieves near the entrance and wasted 5 - 10 mins of our precious time! only to come back saying we came in the same attire and didn't steal it. Security acts like its his own store. I dont understand why you guys have metal detectors in each product if you're going to waste customers time and check cctv anyway! avoid this zudio at all costs!!

We once asked in Zudio sp ring road vastral branch that we want a job, when we told them that you don't hire 2 people from one house in one branch and zudio vastal sp ring road branches have 2 ladies together, why is that? very very bad this is a politics i don't no why region permission granted one family two lady both one branch wah wah wah zudio ...

I bought a lip balm 2 days back and used it henceforth. In the 2 days itself, my lips have become drier and chapped compared to before. I did not use any other lip product.
The quality of the zudio lip balm is very degraded....

I am a frequent customer of the Zudio outlet in Lulu Mall Trivandrum, last day when I went there to purchase clothes, I noticed that you have not provided sleeve pieces in ladies tops. We come to your shop with a picture that you provide sleeve pieces for stitching, but I was disappointed that you did not provide it. It is your responsibility to satisfy every single customer who come to your shop. The benefit in providing sleeve pieces is that those people who don't want sleeves can use it that way and those people who want sleeves can stich sleeves and use it that way. As a customer of your shop, I have a humble request that you provide sleeve pieces for stitching in ladies tops, provided its not only my opinion, but the opinion of many people who come to your shop

My self Dr. Rajeev singh thakur .
I went to Zudio at frreganj ujjain. And purchased clothes for my family . They took lot of time in billing so I didnt cross checked in bill invoice but checked later at home because my home town is 65km away from ujjain .
They overbilled in invoice (Z[protected] dated 04/04/23 at 20:13, pm.

Dear Zudio Customer Care,

I am writing this email to bring to your notice the unpleasant experience that I had at your store recently. Me and my friend visited your store to purchase a gift for our friend. As we had limited time, we hurriedly selected a T-shirt and billed it. However, there was another hoodie which we tried and didn't select. Unfortunately, we did not notice that the hoodie was still in my friend's hand as...

I have purchased a Zudio based face wash from the store of Zudio situated in GIP Mall Noida i have tried to remove the sticker from it and came to know that it was already filled half they are trying to make fool o[censored]s