Zupee — refund request for 500 lost unfairly on zupee"

Dear Zupee Support Team,

My name is Mohd Zaid, and I recently deposited ₹500 into my Zupee account to play games. While I was allowed to win a few matches, the majority of my games were unfairly lost, leading to a complete loss of my money. I believe this was deliberate and unfair.

I also contacted Sofia for assistance, but I received no proper support or resolution. This situation has caused me significant financial and mental distress.

I kindly request the following:

Investigate my account and match history to identify the unfair outcomes.
Refund the ₹500 I deposited.
If my issue is not resolved within 7 working days, I will escalate this matter to consumer forums and pursue legal action to recover my funds.

Details:

Name: Mohd Zaid
Mobile Number: [protected]
Email ID: [protected]@gmail.com
Transaction Details: [Attach proof of payment or transaction ID if available]
Please address this issue urgently and provide a resolution at the earliest.

Thank you for your attention to this matter.

Regards,
Mohd Zaid
Mobile: [protected]
Email: [protected]@gmail.com