[Resolved]  100Bestbuy.com — Heavy delay in delivery/false statements for delivery

Address:

Kutch, Gujarat

Dear sir/madam, I very regret to inform you that on 26.03.2014 i received a call from an executive of 100bestbuy.com on my mobile number [protected] to participate in contest conducted by them on monthly basis. As per their request i participated for the contest of nokia lumia 1020 and paid rs.11, 999/-through debit card. After payment he said, lenovo tablet and a watch will be dispatched to you within 3 days and contest will be conducted on 31.03.2014. Result will be declared and you will be received a mail and call from us for the same from us. I tracked their website on 31.03.2014 for the current status of dispatch, nothing was found for the same. I forwarded mails and made contacts on their respective e mail ids and contact numbers respectively due to non receiving of the my products as specified time. They replied through mail that suddenly stock exhausted and hence products could not be dispatched, however on tracking from their website it is seen that products are ready to send for more than a week, but they have not send the same till date. I once again called to customer care executive mr dinesh chaturwedi on 08.04.2014 for the same, informed whole story of the case and said that a complaint will be submitted to consumer court if the product will not be sent today. He said that the product will be dispatched today itself i. E. 08.04.2014. On tracking today through their website there is no any process to dispatch and their system still showing” in process”. Please find below image for your ready reference. This is their regular practice to cheat the customers and they fraud with innocent public with false statements. This is purely injustice and harassment. Many online complaints registered against them on the website of consumer complaints forum india. In a similar case of contest earlier, i paid them rs.7, 999/- on 15.02.2014 and the product (Acer tablet) received to me after 40 days. During this period i spent my lot of time & money for std calls and mailing communication. Every time when i call them, they say products will be sent within 2 or 3 days but they do not send. This happened 4 to 5 times with me. Reply of the mails is not being given. In view of the above you are requested to initiate strict legal action against them and warn them not to cheat/fraud with their valued customers in future.