Afton — Afton treadmill service

Address:	Mumbai City, Maharashtra, 400706
Website:	www.afton.in

We are using one Afton Treadmill Model No. CP 114.
It started giving me problems during the first week of August 2015. On contacting the authorized centre (Start Service Technologies, Powai Chowk, Mulund West) we were asked to change the Motor. They took one full month to procure the motor and replace it. The motor (It cost us 8500) was replaced in the first week of September 2015. It worked fine till mid December 2015. We contacted them again during the last week of December 2015. Their technician visited and took the motherboard on 9th January 2016.
Since then the visited us twice with a (so called rectified) motherboard, however they could not set the machine run. Till date, I need to “constantly” follow up with them (Mr.Murugan) to repair my machine. However, everytime I get a feedback that the technician will visit us in 2 days time and rectify the same. It has been about 2 and a half months that my treadmill is kept unused. While the warranty period of the motor began on 3rd September 2015 will be valid only till 2nd September 2016, the machine has been unused for the last 2 and a half months because of their inefficiency. Im also not informed about the status until I call them every time!!!
Request Afton to take this issue seriously and get your after sales force responsive. Kindly attend and resolve my issue immediately.