Booked Easy hotel Cardiff for son who was filming down there for two weeks. The first week was fine, but when he turned up on 18th October for his second week, he was told he couldn't check in as he wasn't yet 18. The hotel said they would refund, but it would have to be done through Agoda. Been trying for over 5 weeks to get a refund, but no joy. The hotel won't send us proof that they cancelled the booking, so Paypal wouldn't refund either. Not happy that we had to pay out more money to book elsewhere, expecting a refund which never came. Was this information helpful? | 
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