Agoda — Checkin to a hotel was denied even after prepayment

I had booked a room in the hotel ORCHHA RESORT, TIKAMGARH, MADHYAPRADESH for the day 10th of July 2021. When i reached the hotel, the hotel manager denied my chekin and tell me the hotel is closed and they have no room to accommodate. I tried to contact the Agoda helpdesk, but their contact number was not mentioned any where (In their site or booking confirmation email). I would like to take immediate legal action on Agoda and want my prepaid amount to be reimbursed.

I booked my Hotel in Shimla for 2 guests me and my mother for 12 th june to 14 th june and I prebooked it a day and got my email confirmation saying that the hotel is booked and my room is ready. After reaching Shimla and paying 500 in cab and reaching the hotel, the hotel denied any help and said will not accept my check in as they are giving room at high price and denied check in asked me to speak to customer. With a 63 year old mother I had to take another cab and get dropped and I am still searching for rooms, stuck outside and unable to contact Agoda customer care number and the Chat service is sayin my booking id doesn't exist.
Confirmation for Booking ID #[protected] Check-in 6/12/22

Kindly refund my money and take immediate action against Agoda. They have fake emailed booking confirmation

Kindly please help me

Prerna
[protected]