Air Tel — unauthorized deduction

Address:

Mumbai City, Maharashtra

My Air Tel no is [protected], on 15.10.2014 in their daily pack service, i have activated 12min free STD/local, confirmation SMS for pack had been received at 10:26 AM after that I made a local call at 10:30 AM duration of call was 16min and 12 sec company has detected Rs 17 for the same without giving free 12min local benefit. I called on complaint no 198 to Air Tel on same day from 17:50 to 18:30 for unauthorized deduction but their executive don't want to understand this simple problem. I humble request to Air Tel to please look into the matter and credit the unauthorized deducted amount in my balance and also educate their executive to how to deal with customer.