Aircel — 130Rs charged for 13 mb

Address:

Chennai, Tamil Nadu

Hi, I had taken a 3g internet plan and wanted to renew it after I have used it completely. Without information, I was deducted by 130Rs for 13 mb extra usage.As soon as the data pack got over, my internet should have got disconnected or I should have been asked if I wanted to continue to use the internet .But aircel did not do it.I get 1.5 gb for 198Rs but now I have paid 130 for 13 mb. It is highly unethical to use such deceptive practices to take extra money. If I recharge earlier, I would have lost the validity period for which I have paid. I have been a customer for 9 years now and because of this I am thinking of changing to another service provider . My number is [protected]. I want to know if the money can be refunded to my account .I think this is an issue faced by a lot of people and I hope someone from Aircel customer care would read this and make sure that the customer is asked if he wants to use data at such a high rate of 10Rs for 1 mb or not. For a few minutes, I have lost 130Rs. This is very bad, Kindly request people in aircel to learn that customer satisfaction is key and not to use such cheap practices to earn some extra money.You are going to lose a lot more than what you have gained .I am writing this so that others become aware of these practices and also I want to check if there would be any change .I do not want to keep losing money like this every month.If there is no change, I will be moving to another service provider Regards S.Sriganesh