[Resolved]  Aircel — 3g recharge reg

Address:

Madurai, Tamil Nadu

Mobile number: 91 [protected] I am a customer of Aircel for several years, and when ever trouble existing there is no proper response or compensating action in relevance to the trouble caused. And finally customers is the looser all the time. I don't want this to happen again this time. I gathered all required evidence and recorded response of your customer care executive right from the beginning of this trouble. Of-course, I or anyone can't do it every time but hope it would make you realise the value of customers. Here is the problem I am talking about, I made a recharge for INR 101 today[protected] through Internet banking, it's 3g pack valid for 3 days with 1024 MB data. TRANSACTION CONFIRMATION SMS: Txn No. TNR[protected] to Recharge MRP 101 is successful . TT= 0 INR, New Balance 11.31 INR, P.F 89.89 INR, S.Tax 11.11 INR. (Having bank records too...) But it's data got credited under limited data and it's validity gone under something else.(attached the screen shot o[censored]sd code's response ) Because of this issue I couldn't use this pack, and balance being deducted from my main account. (evidence for this too recorded as screen shots and attached with this mail) I tried calling your customer care executive and none of them understood my problem nor provided solution. Because of this irresponsible response am extremely irritated. I tried for around 1 hours 30 minutes explaining this issue and for a solution. Now bringing this to your concern. Hoping for a quick and positive response. I need immediate action and value for my money in sense of both data and validity. WHAT I NEED IS, "ABSOLUTE 72 HRS OF VALIDITY FOR 3G PACK WITH THE DATA 1024 MB. WITH PRIOR INTIMATION AND CONFIRMATION FROM ME ON MY CONVINCE. " I don't care about your system capabilities or support for my demand.