[Resolved]  Aircel — [protected] complaint

Address:	Pondicherry, Puducherry, 605110
Website:	www.aircel.com

Poor customer service, we are trying to contact customer care executives but it is impossible only the computer is speaking and asking us to press no. does aircell deals with human or computers? IVR is needed but for clearing Problems how does it understand our Problems.

I mailed to Care.[protected]@aircel.co.in but they only replayed with automatic response...I need proper replay That should be form a human not form Computer... Below i mention the the mails i send to customer care and their replay.

"I am typing on behalf of my Father Mr. James

i am trying to contact customer care but your IVR does not connecting me customer care person
I have never activated any caller tune. but caller tune is been activated and my money was gone, and on 29/09/16 and it request was accepted and the I recharged for Rs. 150 full talk time. Now once again one songs is been playing as caller tune and my balance was reduced.

Please contact me. call me and rectify my issues. Please ask tamil speaking customer care executive to call back me.

My Fathers NO: [protected]

Regards
J. John Peter S/O M. James

Dear Aircelite,

We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.

Kindly allow us to respond to your concern within next one working day.

We assure you timely response and resolution. Thank you for choosing Aircel.

Truly
Team Aircel
Website: www.aircel.com

Please do not reply back this mail as this is an automated response of your e-mail.