[Resolved] Aircel — About balance cut

satya52

Address:

560014

Sir my mob no [protected] first tm I purchased sim and my balance has been cut rs20 when I talked to the customer care ask for refund they told u has been charged for beauty pack.i do not know but charged tum log mahachor ho now I am going to consumer court .It is not matter of money but it is shows tum log aise nhi manoge let us see now$$$$$$$/////

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Oct 21, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by satya52 Rs 20 has been cut on 14/09 /2016 at 20:44

Verified Support

Sep 15, 2016

Aircel Customer Care's response Dear satya52,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 20, 2016

Aircel Customer Care's response Dear satya52,

We have verified your account details and found that an amount of Rs.20/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.

Thanks and Regards
Aircel Social Media Team