[Resolved]  Aircel — About my lost sim & call details

From 11th May morning 9:30 am that person was using my phone & sim. On 11th May around 11'o clock I raised the complain to get my sim deactivated but it was not deactivated & that person started to make outgoing & incoming calls (this information I received from Aircel customer care). I asked them that person is using my sim please deactivate this sim. They were telling it will be deactivated after 24 hr. But till 13th May the number was on & ringing. I went to Aircel Bangalore Head quarter (No. 66/5-25, H.M. Vibha Towers, 3rd Floor, Luskar, Hosur Road, Adugodi, Bengaluru, Karnataka 560030). I explained the whole case to them. They simply denied like this is for Rajashthan circle case we can not handle you have to go to Rajashthan only we can only provide you the duplicate sim. I told sir that person is using my personal sim try to understand he made some outgoing & incoming calls so let me know where he made the calls give me my personal number call details you can verify & authenticate me. And else provide me the location of that number because my number is still on & ringing. They said for that you have to go to Rajashthan. So, what kind of service they are providing to their customers because if someone is in problem. They are not at all entertaining this. they are not bothered that customer personal number is getting misused even I showed FIR COPY but still they were not ready.
Kindly provide me the location details for 12th May for [protected] Aircel(Rajashthan) number.

Also provide me the call details (prepaid bill) till from 1st May 2016 to 13th May 2016 on my Email id [protected]@gmail.com

Dear Kishor(Kishorsharma555),

Thanks for reaching out to us. We request you to visit your home circle nearest Aircel store along with the following documents for duplicate sim or any other detail:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

I don't require the duplicate sim. I need my call details history from Aircel. I need my prepaid bill for number [protected]. So, please help me with my prepaid bill where I can get the call details from 11th May to 13th May 2016. Because that thie[censored]sed my sim on 11th & 12th May. He made some outgoing & incoming calls. I have confirmed this from your customer care department. So I need the call history details. So I can reach that person easily & I can get my phone back. You can send me the bill on [protected]@gmail.com. You can call me on [protected] ( i have taken the duplicate sim today). So you can call me on this number for verification.

I am waiting for your kind reply regarding the calling details from 11th May to 13th May 2016.

Dear Kishor(Kishorsharma555),

We are working upon your issue and will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Sure sir,
So when could I expect any revert on this kindly provide me any date so I can wait till that time.

Dear Kishor(Kishorsharma555),

You are requested to kindly visit nearest Aircel store with ID proof for further assistance.

Warm Regards,
Aircel Social Care Team

Thank you for your very quick response. I have already visited your store they declined stating that I have to go Rajashthan & then ask for the prepaid bill or call details. I am in bangalore so how I can go to Rajashthan. Please try to help me for this. Email me my Prepaid bill ([protected]@gmail.com). Else you can suggest me any good or quick option. So I can get the prepaid bill or call history.

Try to get your procedure very smooth & fast.

Dear Customer(Kishorsharma555),

We apologize for the inconvenience caused. We have forwarded your issue to the concerned department.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Dear Customer (Kishorsharma555),

We regret to inform you that we cannot help you in this regard. You need to visit Aircel store in Rajasthan with the following documents for your account security.

POI (Proof of identity)
POA (Proof of address)

Warm Regards,
Aircel Social Media Team