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[Resolved]  Aircel — Activated the pocket store fortnightly

Address:609802

Dear team, Today morning I had received a msg like that" thank you for choosing pocket store fortnightly at Rs 49. You have been charged Rs 49 for 15 days" I don't know what's happening. Also deactivated the service today morning by myself. However not yet get back the amount.
So, Please arrange to get back the amount as early as possible in my main balance.

Thanking you Best Regards,

ARUL.C [protected]
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Sep 12, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2016
Aircel Customer Care's response Dear Arulchinna,

We hope your concern has been resolved. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team
Complaint comments 
6 Comments

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Comments

Dear Customer(arulchinna)

We apologise for the inconvenience caused. Please share the exact "Date & Time of deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(arulchinna)


We would like to inform you that your balance related issue will be resolved soon. Further, the service also has been deactivated.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Team,

01.07.2016 12.30 am myself checking balance 129. And the same day morning 7 19 am i had received one message from aircel then only i known my balance deducted from my account.

Regards,

Arul.C
Reply
Dear Customer(arulchinna),

This is to inform you that Pocket store pack has been deactivated and Rs.49 has been refunded to your account on goodwill bases.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear team,

03.08.2016 time 22.23, I had received a msg like that" Dear subscriber, youi have been subscribed to pocket store fortnightly. Please recharge your account to continue enjoying this service." After that 05.08.2016 time 22.34 again i had recived msg like that, thank you for choosing pocket store fortnightly at Rs 49. You have been charged Rs 49 for 15 days" I don't know what's happening. Also deactivated the service today morning by myself. However not yet get back the amount.
So, Please arrange to get back the amount as early as possible in my main balance.

Thanking you,

Best Regards,

ARUL.C [protected]
Reply
Dear arulchinna

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Reply

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