[Resolved] Aircel — Activation of dialer tune

Soumilya

from Serampore, West Bengal

Address:

712203

Hello... a few days back, I received a message confirming that Dialer Tune service has been activated at 19 for 19 days and 5 rupees has been deducted as per the song choice.
Firstly, I didn't send any request to activate any kind of service.
Secondly, The song choice for which another 5 rupees have been deducted was not requested by me.
Thirdly, I need no such service on my number.
Due to the deduction I have no balance left on the main account.I am unable to make calls .
On the facebook page for Aircel India, I had made a complaint. The post was not heeded. May be they could not decipher what I meant to say.
[protected] is the number and the date of activation is November 7.
Refund the entire amount i.e. 19+5=24 rupees.
Swift resolution is expected.

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Dec 18, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

Aircel Customer Care's response Dear Soumilya,

We apologise for the inconvenience caused. Please share the date and time of the deduction so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Nov 15, 2016

Updated by Soumilya I have received no further info about the complaint...

Verified Support

Nov 17, 2016

Aircel Customer Care's response Dear Soumilya,

As per system checked it has been found that your balance INR 19+5=24 got deducted on date[protected] due to Activation of VAS Pack CRBT _ IMI and Rs 24 has been posted in your A/C from our end dated on 11 /11/2016. Service also deactivated.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team