Aircel — Aircel deducted money from main balance without my interest

Address:638115

Hi,

I have been using aircel for more than 6 years.
Aircel deducted money from my balance for subscribing video talkies on[protected].But i didn’t request for that. They deducted 75 rs from my main balance.
I got a message saying amount got deducted and to unsubscribe sms stop to 155223.
Immediately i send “stop” to 155223.
I got a reply a reply saying to stop video talkies 50 type 1 and reply back.
I replied with 1 and i got a message saying “invalid request”. Please reply with stop to deactivate an existing service”. (I have the screenshot).
On[protected], i got a message saying “ your video talkies 50 at rs50.0 is auto renewed for 15 days. To unsubscribe sms stop to 155223.
I responded for that and unsubscribed that.
Now for this 125 rs has been deducted without my interest.
Today on[protected], i got a message “ your social book 75 as rs 75.0 is auto renewed for 15 days. To unsubscribe sms stop to 155223.”
Again they have deducted 75 rs from my balance.
Totally 200 rs.
It is disgusting to see aircel stealing money from the main balance. & that too thrice in a span of two weeks.

I need my balance back.
I'm tired up on following up with the customer care.
Was this information helpful?
No (0)
Yes (0)
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer(divdiv),

We regret for the inconvenience caused. Please share your "Aircel No." so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information