Aircel — Aircel deducting money without any reason

Address:

Kolkata, West Bengal

Sir, Nowadays, in my Aircel number [protected]. Aircel is continuously deducting Rs.5 without any reason. Every time there is something called "HUNGAMA" because of which our account balance gets automatically deducted, even if the owner is not activating anything. Today I was at school and thus, my phone was idle and the Aircel Customer Care said that it was being activated from my mobile. Previously same "Hungama" thing deducted Rs. 5 without any activation and every time the Customer care people say it won't happen again. Please Lodge it as a complain as per the TRAI guidelines, it is possible that Aircel is purposely looting us and saying TRAI rules prevent them from initiating a refund. Please help us in this regard, this is happening continuously and our money getting wasted. Please. Thanking You, Ishita Paul