[Resolved] Aircel — Aircel: excessive money deduction from main Balance for Internet | |||
I had 20 MB data balance and an app of size 30 MB was downloaded. For that extra 10 MB 147Rs was deducted from my main balance without any warning. In this cases provide warning after a certain amount of download has happened. The app was downloaded in almost no time and I had no time to stop. They didn't provide any kind of warning to me.Please give my 147 rs back or I will stop using your service. Was this information helpful? | |||
May 17, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 09, 2016 Aircel Customer Care's response Dear Pradipta Mahanti,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Verified Support Aug 10, 2016 Aircel Customer Care's response Dear Pradipta Mahanti,
As per system check, you have recharged PI PACK Rs.4/- benefit:- 25MB 2G data for 2 days on 02/09/2015 at 12.07am. As per CDR, your balance got deducted Rs.142.95(not Rs.147) for using GPRS in 3G connectivity (usage 34.238 MB and default charges15p/10kb) on 8/4/2016 at 12:25:18 AM (before balance Rs.142.96 (not Rs.147) and after balance of Rs.0.01, after crossed free 25MB data balance then balance charged from main account. So charging found correct.
Warm Regards,
Aircel Social Media Team
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 5 Comments | |||
Comments
I am interested to have a mobile tower on my land . my plot size is 1600sq.ft. my address is City=Ambikapur, District=Surguja, State=Chhattisgarh, Pincode 497001. My mobile no is [protected], [protected]. My email id is vicky[protected]@gmail.com
Reply
Hi,
Please deactivate that damn auto fun tv activation. I really don't need that. You deducted my Rs. 20. Please refund it to my account immediately.
Don't cheat yours customers. I need your immediate attention to solve this.
Please deactivate that damn auto fun tv activation. I really don't need that. You deducted my Rs. 20. Please refund it to my account immediately.
Don't cheat yours customers. I need your immediate attention to solve this.
Dear gladish sheeba,
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear arunagr,
We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:
http://www.gtllimited.com/ind/contact_us.aspx
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:
http://www.gtllimited.com/ind/contact_us.aspx
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
The details are as follows:
Aircel No.:[protected]
Date & Time of deduction: 3/8/2016 Time:12:15am
Aircel No.:[protected]
Date & Time of deduction: 3/8/2016 Time:12:15am
Aircel Customer Care's response, Aug 12, 2016
Verified Support
Dear Pradipta Mahanti,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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