[Resolved] Aircel — Aircel is not refunding the security

Brajesh_bks

from Lucknow, Uttar Pradesh

Address:	Jammu, Jammu and Kashmir, 180004
Website:	www.consumercomplaints.in

My name is Brajesh Kumar Singh. I was using a aircel sim No [protected] which I have surrendered in the month of March 2016 and paid whatever was the last outstanding bill. At the time of surrendering the sim I request the aircel official at Bahu Plaza Jammu to adjust the last bill from my security deposit of Rs. 250. But they told that this can't be done, you pay your bill and you will get the security refund by cheque which we will sent to your address. More than six months has passed, but nothing has been done from Aircel. I have personally visited the Bahu Plaza Jammu office three times. But every time they say that it will take some time.

Please look into the matter.

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Nov 6, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Aircel Customer Care's response Dear Customer(Brajesh_bks),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Executive name:

Date of visit:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear Customer(Brajesh_bks),

We would like to inform that Rs. 250/- had been dispatch on your billing address on 18th may 16.

Thanks and Regards
Aircel Social Media Team