Aircel — Aircel is renewing my pack even after deactivating | |||||
Balance is being deducted by aircel again and again. An internet pack gets renewed even after it's deactivated by me. Picture attached shows a message and a number in it. Message came to me on 30th may 2016 and i called on that number the same day to deactivate the pack and it told me that your pack won't be renewed but it was still renewed and balance was deducted on 2nd june 2016. It has happened to me 2 times earlier as well. I demanded refund for my amount. After complaining to customer care, a senior executive named vipul mehta denied my request and told me that we wont be able to solve your query and balance won't be refunded. Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Customer(emoboyvishu),
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Aircel Social Care Team