[Resolved]  Aircel — Aircel / postpaid to prepaid migration postpaid to prepaid migration

Address:Erode, Tamil Nadu, 638012
Website:www.aircel.com

I m subramanian ([protected]) from erode, tamilnadu. I m a aircel user since 1999. I have applied for aircel postpaid to prepaid migration many times for last two years. No response has been obtained. I m a user for more than 17 years and these types of processes fed me up. These activites of aircel will make me to deactivate the number.

Aircel is intersted in saving tigers but not the customers.
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Nov 5, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2016
Aircel Customer Care's response
Dear sube123,

We would like to suggest you please visit at your nearest Aircel store with the following documents for postpaid to prepaid migration.

POI (Proof of identity)
POA (Proof of address)

Also, please ensure all outstanding & unbilled amount should be clear.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Complaint comments 

Comments

I called your customer care executive but they not given any response but they they make my call busy to not respond to my call . I want ask you why you send me sms that you will get talk time 24=26. Then I recharged the mobile yesterday and yet i am not got my balance.
Aircel Customer Care's response, Oct 10, 2016
Verified Support
Dear Er Gaurav Singh,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date of offer message received:

Recharge Date:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
I want the callhistory with recording of my number [protected].
plz mail me on my email.
[protected]@gmail.com
as soon as possible.
plz send me the calls history as early as possible.
Aircel Customer Care's response, Oct 12, 2016
Verified Support
Dear Mitesh6944,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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