[Resolved] Aircel — aircel prepaid account ([protected]), about refund of rs.39/-

aysha06

from Chennai, Tamil Nadu

Address:

600118

Aircel company has been deducted rs.39/- on[protected] at 9.37 a. M i have called to customer care "198" at 10.50 a. M. Reported that they have deducted rs.39/- and ask them why they have deducted the money. They replied that i have requested for dialer tune but actuallay i have not requested for any dialer tune and the mobile is used by me, i did not allow others to touch my mobile. The same thing i have told to customer care people also, even though they have not refunded my money yet. And ask me to appeal through "email/facsimile/post/call centre" and a reference number 1-[protected] they have given through sms. Kindly do the needful and arrange to refund my money of rs.39/- at the earliest to my mobile no given in subject

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Oct 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Aircel Customer Care's response Dear Customer (aysha06),

We are forwarding your concern to the team. Meanwhile, please share if received any message upon deduction.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 15, 2017

Aircel Customer Care's response Dear Customer (aysha06),

We would like to inform you that the deducted amount (Rs 39) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team