[Resolved] Aircel — Aircel prepaid activated vas without my consent

anpathak75

Address:	Sitamarhi, Bihar, 843301
Website:	www.aircel.com/AircelWar/appmanager/aircel/bihar

Hi,

I am a aircel prepaid bihar customer mobile no : [protected] from sitamarhi and the company activates vas plan bhlcp25 without my consent and deducts rs 25/- from my balance. The ussd message to deactivate it nevers works and give weird error.
On calling customer care which takes hours to reach they shamelessly says that we have deactivated the plan but there would be no refund of money,

This is very demotivating and harassing behaviour from the mobile oprator and needs a serious attention from the consumer forum

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Sep 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear anpathak75,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date & Time of deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 23, 2016

Updated by anpathak75 Hi Aircel Team,

Thanks for your kind attention . The amount of Rs 25/- was deducted from my Aircel Prepaid Balance on
Date : 20-Aug 2016 12:47 AM

Please let me know if any otner info is needed from my side .

Regards
Amarendra Nath Pathak

Verified Support

Aug 24, 2016

Aircel Customer Care's response Dear anpathak75,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 25, 2016

Aircel Customer Care's response Dear Customer (anpathak75),

We would like to inform that Rs.25 for (BHR25pi) credited in 24 hours and service has been deactivated.

Warm Regards,
Aircel Social Media Team