[Resolved] Aircel — Aircel stealing customers money

Selvam CK

from Chennai, Tamil Nadu

Address:

603210

Hi,
Aircel has taken 90 rupees from my account within last 4 days saying that i have activated some service but i did not activate anything. The customer care don't have any idea on what service i have activated. From the way they talk i am very sure that they are not trained to be customer care executives. This kind of fraud activity by aircel is happening for quite some time.

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Sep 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2016

Aircel Customer Care's response Dear Selvam CK, We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Aircel No.: Date & Time of deduction: Any message received upon deduction: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team

Aug 10, 2016

Updated by Selvam CK Hi,
My Aircel no. is [protected] and please find below the other details.

1) 05-Aug 2016- 07:55 PM-- Thank you for choosing Gang of Friends fortnightly at RS. 30.0, you have be charged RS.30.0 for 2 days. to Unsubscribe SMS STOP to 155223.

2)07-Aug 2016-07:54 AM Thank you for choosing Youthnama at RS.50.0, you have be charged RS.50.0 for 15 days. to Unsubscribe SMS STOP to 155223.

3) 01-Aug-2016-10:04 AM --Thank you for choosing SILK at RS.10.0, you have be charged RS.10.0 for 2 days. to Unsubscribe SMS STOP to 155223. To enjoy your service http://silk69.in/dld.php.

I am so sure that I haven't activated any of these service even by mistake.

Verified Support

Aug 10, 2016

Aircel Customer Care's response Dear Selvam CK,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 11, 2016

Updated by Selvam CK Hi,
Now I am so sure that Aircel is definitely doing some fraud business. Again yesterday you took Rs. 45 from my account and today morning Rs. 50.. All this service activation at 10 AM and 8 PM.
And you won't refund anything. Do you really think I am a fool?

Verified Support

Aug 12, 2016

Aircel Customer Care's response Dear Selvam CK,

We request you to allow us some time to get in touch with you regarding your concern. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 16, 2016

Updated by Selvam CK Hi,
Whats wrong with Aircel, even on 14-Aug you took Rs.99 for activating Youthnama and again Rs.99 for WWESUBS.
Its totally frustrating and I am already on the process to switch to some good network. Please hire call center executives and supervisors with some good manners.

Aug 18, 2016

Updated by Selvam CK Yesterday Aircel refunded Rs.99 and again today morning you took it back for Activating Pocket-game. I ll switch to another network in a week. please don't disturb me like this at least for a week.

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Selvam CK, ,

We regret the delay, we're in continuous follow up with the team. We'll update as soon as possible. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Selvam CK,

We would like to inform you that YOUTH99 pack has been deactivated and Rs.99 (50+49) has been refunded to your account on goodwill bases.

Warm Regards,
Aircel Social Media