Aircel — Aircell bill complaint

lan_2072

from Agra, Uttar Pradesh

Address:	793003
Website:	Aircel Bill

On the 3rd & 4th may 2016 at 15:27:30 & 21:51:57 value added service (vas) was added in my bill that is for song and ipayy for rupess 15.00 and 495.00 respectively as i have not used vas or wap service on the said date. details as shown on the bill is as follows:-
Vas
03:05:2016 - 15:27:30 song 00.00.01 - 15.00
Total - 15.00
27:05:2016 - 21:51:57 ipayy 00.00.01 - 99.00
Total - 396.00

Shri. astarland khyllep
Laitumkhrah shillong
Mob. no : [protected]

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Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(lan_2072),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(lan_2072),

As per the confirmation from the concern team, Rs.396/ refund process today (05/07/2016). The adjustment will be updated when the bill got generated on 27/07/2016. .

Warm Regards,
Aircel Social Media Team