[Resolved] Aircel — Amount deducted from my balance without my knowledge | |||||
My mobile no is :[protected], today (06/07/2016) while checking my balance by 9.20 pm i found that balance as 0.00 but before that i had a balance around rs 250.00. i didn't get any notification or message from aircel, that for what reason they took amount, so immediately i called to 198 (customer service) but i didn't get any proper reply from them and they said that we can't refund your amount and it may deducted for using of gprs, but i have not used anything in gprs and i didn't even get any message during that time (like whats app, mail). i had a balance data as well. Regards, Neelah Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Customer(E Neelah),
We have checked and found that you have used data more than your free data limit. Hence, you were charged as per the standard rate.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We have checked and found that you have used data more than your free data limit. Hence, you were charged as per the standard rate.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team