Aircel — Amount deducted without my knowledge | |||
Dear Sir/Mam, Aircel - Amount deducted without my knowledge I am aircel user my self Mr.Ravindra Singh my prepaid no [protected] yesterday my recharge my no full talktime 130rs date on 29/08/2015 Saturday evening time but today is chech my balance in my mobile it's showing 30Rs rupees only then I am calling customercate Mis.Arushi she is saying me you are call two time 3 minutes one time or 5 minutes one total 8 minutes but previous day Rakshabandan so call rate very costly 1.5paisa but I am sayings my balance how can detected . She is saying again and again call rate 1.5 paisa but my 100Rs how can detected without my knowledge Kindly help me and action immediately Otherwise I am complaints consumer court Pls quickly action And I am check my aircel service activated no are service activated in my aircel no But Mis Arushi not responsible she is not good service provide me Thanks Regards Ravindra singh Mob.no.[protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear ravindra singh gusain,
We regret the inconvenience cause to you. We would like to inform you that as checked you have done 2 recharge from your main account 46, 38, on the date of 30 August 2015 at 8:12 AM.The Rs, 46, 38 Rs benefits as follows, Local Calls @ 40paisa/Min, STD Calls @ 40paisa/Min, Validity: 21 days(*121*3800#) Dial 1288 (toll free) anytime to know our latest products and in Rs46 Local/STD @40p/min Validity- 28 Days. USSD-*121*4600# Dial 1288 (toll free) anytime to know our latest products hence no wrong deduction found at our end, no waiver applicable.
Regards,
Team Aircel
We regret the inconvenience cause to you. We would like to inform you that as checked you have done 2 recharge from your main account 46, 38, on the date of 30 August 2015 at 8:12 AM.The Rs, 46, 38 Rs benefits as follows, Local Calls @ 40paisa/Min, STD Calls @ 40paisa/Min, Validity: 21 days(*121*3800#) Dial 1288 (toll free) anytime to know our latest products and in Rs46 Local/STD @40p/min Validity- 28 Days. USSD-*121*4600# Dial 1288 (toll free) anytime to know our latest products hence no wrong deduction found at our end, no waiver applicable.
Regards,
Team Aircel
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in