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[Resolved]  Aircel — Amount deducted without my knowledge

Address:600078

Hi yesterday night i have received 1 sms from aircel for masti mall serices activated for [protected] number. But i did not activate any kind of services. Please deactivate masti mall services and i tried through vas to stop that services. But i am not able to deactivate. Please do not activate any services without customer knowledge and deactivate masti mall services for [protected] - aircel - chennai
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Aug 23, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Aircel Customer Care's response Dear Muthukumar Manoharan,

We suggest you type STOP and send it to 155223 OR you can call on our toll-free number 155223 to deactivate any VAS immediately on your number.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I want to send PORT message. Msg is not delivered. Called customer care.No support. In my area Aircel network is very weak.Complained manytimes. they are not able to improve.
Pls help to send PORT msg.
Regards,
D Gokulakrishna.
[protected]
Reply
Aircel Customer Care's response, Jul 12, 2017
Verified Support
Dear Customer (dgk.gokul),

Please share the exact issue that you are facing with the Aircel network/signals i.e. whether you are unable to make calls or if unable to receive calls or if call is getting dropped or if any other issue along with the following details so that we can look into the matter:

Content/format of the PORT SMS sent:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jul 12, 2017
Verified Support
Dear Customer (dgk.gokul),

As per the system check, we would like to inform you that MNP for your number 8012580789 is already under process and the same will be completed on or before 19/07/2017.

Warm Regards,
Aircel Social Media Team
I'm Purbi Dey. Sim card-[protected]. Plz help me to activate my sim card. Thanks
Reply
Aircel Customer Care's response, Jul 13, 2017
Verified Support
Dear Purbi,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & regards
Aircel Social Media Team
Aircel Customer Care's response, Jul 22, 2017
Verified Support
Dear Purbi,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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