[Resolved]  Aircel — Amount of Rs.75 deducted twice

Dear staff on duty, Greetings of the day. My query regarding an amount of rs.75 has been deducted from my aircel no.[protected], msg showing that Glamour zone has been activated on my aircel sim without my knowledge. First time Rs.75 was deducted on 12.02.2016 & Second time again Rs.75 deducted on 13.02.2016, & Third time again Rs.75 deducted on 14.02.2016 & Fourth time again Rs.75 deducted on 16.02.2016 & Fifth time again Rs.75 deducted on 23.02.2016 I got a msg stating that Glamour zone has been autorenewed...Totally an amount of Rs.150 deducted without my knowledge. My Humble request to you that to cross check and kindly reverse my amount which was deducted from my account... Awaiting your positive reply Yours sincerely Subramanian. [protected] Vellore. TN.

Hi mani5799,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear staff on duty, Greetings of the day. My query regarding an amount of rs.75 has been deducted from my aircel no.[protected], msg showing that Glamour zone has been activated on my aircel sim without my knowledge. Rs.75 was deducted on 03.04.2016 .Totally an amount of Rs.75 has been deducted without my knowledge. My Humble request to you that to cross check and kindly reverse my amount which was deducted from my account... Awaiting your positive reply Yours sincerely Praveen Vikaas, [protected], Bangalore, Karnataka

Dear Praveen La Vikaas,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Praveen La Vikaas,

We have verified your account and found that an amount of Rs.75/- has been deducted towards the usage of various services activated through WAP using internet from your handset, however as a one time goodwill gesture we have refunded this amount to your account and these packs are already deactivated.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in