[Resolved] Aircel — Auto renewal plans are not being stopped

[Resolved] Aircel — Auto renewal plans are not being stopped

V Vikrant Saha from Roorkee, Uttarakhand

I activated an autorenewal pi-9 pack long back... I deactivated it, it was successful for a few days, after which it became active by itself without my intervention... Everyday it eats up my balance... My balance became exhausted as a result, still when i recharged my phone this pack again activates itself and the command to deactivate it does not work... Was this information helpful? No (0) Yes (0)
Dec 5, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Oct 26, 2016 Sean Kea's response My contact [protected] Verified Support Oct 31, 2016 Aircel Customer Care's response Dear Vikrant Saha, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Nov 04, 2016 Aircel Customer Care's response Dear Vikrant Saha, We would like to inform you that PI 9 pack has been deactivated. Thanks and Regards Aircel Social Media Team
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Comments

Sean Kea

from Chennai, Tamil Nadu

I insert my sim after 2015.. Its not working how to recover this number. [protected]

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Sean Kea,

As checked your number has been disconnected and We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Subal Karmi

from Ranaghat, West Bengal

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,
Subal Karmi

Aircel Customer Care's response, Nov 3, 2016

Verified Support

Dear Subal Karmi,

We request you to share the alternate number to proceed further.

Warm Regards,
Aircel Social Media Team

Sowmiya23

I forgot the proof that given to buy the aircel sim. How to know about the address and the name used to registered that sim.
Please advise.
I miss that sim. How to get that number again.

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Sowmiya23,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Aircel No.:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team