[Resolved] Aircel — Automatic Service activation and Balance deduction

Zameer Fouzan

from Bengaluru, Karnataka

Address:	560018
Website:	m.aircel.com

Additional services have been getting activated on my father's cellphone [ [protected]] and more than Rs 500/- have been deducted till now. Spoke to customer care and deactivated service once when Rs 220/- was deducted (no refund though) and then again the same thing followed. Every time speaking to customer care is violent, the customer care representative is rude and does not files a complaint. I am sure it is not just me facing this issue. Please take some action against them.

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Oct 24, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Aircel Customer Care's response Dear Zameer Fouzan,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear Zameer Fouzan,

We regret to inform that as checked we found that complaint was done post 24 hrs. from time of deduction. Hence, unable to process the refund.

Thanks and Regards

Aircel Social Media Team