[Resolved]  Aircel — Automatic vas subscription causing balance cut

Address:Madurai, Tamil Nadu, 625001
Website:www.aircel.com

I am using aircel for past 9 months . Prepaid number. Today they automatically sent me a msg saying i have subscribed to an music service and cut my balance by 10 rs. Thus event is happening again and again. I need a stop to this event .
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Madhan Balaji,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:

To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Warm Regards,
Aircel Social Care Team
Hello Madhan Balaji,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.


Warm Regards,
Aircel Social Care Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information