Aircel — Automatically activate a pack, name store 99.

ppppppppppppp

Address:

Kolkata, West Bengal

Hello Aircel team... I had been charged ₹99+₹99 for (unknownly) activated some of the wap service for two times one on 2nd july and another one on 4th July 2015. I had noticed now (4th july) only. The above details are provided by customer care while i had asked about the deduction. They refused to refund my money and even not responding to my words and they suddenly disconnected the conversation. Now i am helpless. Customer care also no answer how to use it. My mobile number [protected]. I am requesting to give my money back.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi ppppppppppppp,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear ppppppppppppp,

Post system check it has been found that your
balance Rs 99/- got deducted dated- 28/6/2015 due to Activation
of VAS STORE99- hungama through WAP . Credit of 99/- have been
posted in your's A/C from our end dated -7/7/2015 .

Regards,
Aircel Customer Care