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[Resolved]  Aircel — Automatically masti pack got activated

Dear sir/madam,

Sub:masti pack got activated automatically.

I did not activate masti pack from my no. [protected]. But my balance rs.35/- was deducted on 25.12.2016. Kindly refund the amount to my number [protected]. Also often this problem is occurring and i've informed about this to your customer service. Even if i use the adblock or popups block browser this keeps on arising. If this continues i'm really sorry to say that i have to deactivate my number.
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Jan 26, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2016
Aircel Customer Care's response Dear Priya MKumar,

We are forwarding your issue to the team. Meanwhile please share the below mentioned detail:

Screenshot of the message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Dec 26, 2016
Aircel Customer Care's response Dear Priya MKumar,

We have checked your account details and found that deducted amount of Rs.35 has already been refunded to your account and the service has been deactivated.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

I got several msgs last few days about to verify my new AIRCEL number and everytime the New Number is different...But I never applied or done anything for a new number...What is this? Is some1 using my number as an alternative number to start a new 1? IS THERE ANY PROBLEM I HAVE 2 FACE IN FUTURE?

Reply
Aircel Customer Care's response, Dec 27, 2016
Verified Support
Dear Sayak Chatterjee,

We apologise for the inconvenience caused. Please share your number in which you are receiving messages so that our team can look into your issue:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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