[Resolved] Aircel — Automatically subscribed to dd-5in1 art vase

seshusehwag

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500072

I have not subscribed with vas (Dd-5in1alrt) and that has respective alert has charged me rs.30/-. So, kindly refund and stop the service as soon as possible.
Evertime i am getting the alert messages in a multiple numbers.
I am providing the approx. Date the service has been subscribed is 5th july 2017.

Please help me to unsubscribe from dd-5in1alrt.

Thank you.

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Aug 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Aircel Customer Care's response Dear Customer (seshusehwag),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (seshusehwag),

We would like to inform you that we have checked the account and found that Sports service was activated through an outbound call for which you have been charged Rs.30 on 30th Jun’17 got debited. Further, the service has been deactivated and we regret to inform you that we would not be able to process any waiver in this regard as service got activated based on the consent.And also like to suggest you to register Do Not Disturb (DND) services on your account to avoid receiving any promotional calls and SMS from our end. You can send an SMS as START 0 (for fully blocking the services) to 1909 to register for DND services which would be activated in 7 working days post sending the request.

Warm Regards,
Aircel Social Media Team