Aircel — Bad customer service experience | |||||
This is mohammed from hyderabad, my number [protected]. Again i faced a bad experience with aircel customer care representative. Dont have any good response from them. I don't know the representative name and sorry don't have any sr number. I filed a request regarding my balance reversal on mayt 20 2016. But still now they haven't completed my requested. While i ask them to transfer the call to your superior they will not transfer the call and simply hang up the call. Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
on May 20th 2016 i recharge with amount Rs:14/- for MSG balance. I got immediate message that my recharge is successful. After checking the MSG balance there is no free messages, So i called aircel customer support on 198 on same day may 20th. they told me that there is some technical issue with recharge and they told me the problem will be get resolved with in 48 hours and i will be getting my sms pack or my recharge refund. i waited almost 4days to get MSG balance or refund but i still didn't got any response. again i called to the 198 number to check whats going on...! I called on June 1st 2016 to get to know about recharge refund or MSG balance amount. they told me to hold for a min and after 10mins of hold they simply hang up the call. I really disappointed with the services provided by aircel. Waste customer support from aircel i really don't like it.
Dear Customer(Mohammedyakub),
We are forwarding your issue to the team. Meanwhile please share the following details so that our team can look into your issue:
Mode of recharge:
Transaction ID:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We are forwarding your issue to the team. Meanwhile please share the following details so that our team can look into your issue:
Mode of recharge:
Transaction ID:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team