Aircel — Balance becomes zero and irresponsible reply from customer care personnel

Address:	Jodhpur, Rajasthan, 342011
Website:	AIRCEL

Sir, my AIRCEL prepaid no. is [protected] (Rajasthan). 03 days before (10.05.16) my balance became ZERO automatically. when I contacted AIRCEL customer care, he informed that AIRCEL IS FACING SOME TECHNICAL ISSUE AND BALANCE WILL BE REFUNDED WITHIN 24 HOURS. But it was not done after 02 days. Then again contacted customer care on 12.05.16, HE TOLD ME TO CALL AFTER SOMETIME AND IT WILL BE SOLVED. I again contacted customer care today (13.05.16), a person who gave his name as RAHUL AND REFERENCE NO. 61401981, SAID MY BALANCE WILL NOT BE REFUNDED AS IT CROSSED 24 HOURS (WHICH IS CONTRARY TO THE FIRST CUSTOMER CARE REPLY) AND HE IMMEDIATELY DROPPED THE CALL.
I have faced many problem earlier with aircel such as automatically subscribing to something in which refund has never been done after several complaint. many aircel users have same type of problem and not in any other networks.
Sir please solve this issue or suggest me a solution.