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Aircel — Balance deducted and net pack deducted even after recharging with

Address:713303

I recharged with Rs8 night pack which gives unlimited 2G internet for 1 day.
but My main net balance got deducted and I got this message

Dear customer you consumed 100% of your high speed quota for MRP 7, to enjoy continuous high speed data please recharge with PI Pack before quota expiry.

but hey I recharged with Rs8 not 7 and it was unlimited but my main net pack got deducted why?..
my circle West Bengal
Number [protected]
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Nov 30, 2015
Updated by Malay Pati I recharged with Rs8 night pack which gives unlimited2G internet for 1 day.
but My main net balance got deducted and I got this message
Dear customer you consumed 100% of your high speed quota for MRP 7, to enjoy continuous highspeed data please recharge
with PI Pack before quota expiry.
but hey I recharged with Rs8 not 7 and it was unlimited but my main net pack got deducted why?..
my circle West Bengal
Number [protected]
Date of recharge 11th November
Mode main balance
Store *121#
No transaction Id
Amount Rs8
Complaint comments 
4 Comments

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Comments

Hi Malay Pati,

Please share the below details so that we can assist you better regarding your concern:

Date of recharge:
Mode of recharge:
Recharge denomination / Amount:
For Etop up - store location:
Transaction ID (if received):

Warm Regards,
Aircel Social Care Team
Reply
Rs 8 recharged by deducting main balance no transaction id, Date 11th November
Reply
Rs 8 recharged by deducting main balance no transaction id, Date 11th November
Reply
Hi Malay Pati,

Post system check no such deduction found on your Aircel number on dated 11/11/2015- 12/11/2015 .

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply

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