Aircel — BALANCE DEDUCTED AUTOMATICALLY

strider

from Bengaluru, Karnataka

Address:

New Delhi, Delhi

Sir, this is regarding my Aircel mobile no [protected].I received a message asking me to click the link to subscribe for a service.2 minutes later i receive another message which says balance had been deducted for activating a service. This is not an isolated incident but has happened two times before also. It also happens with my another Aircel number. Please look into the matter so that it may be resolved. Thank you.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Strider

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Strider

Thanks for writing in to us. This is to inform you, post system check we have found that INR 30 got deducted due to activation of VAS service (Vtalkies) on 24/3/2015 through WAP.
To deactivate any VAS service you can just type STOP send to 155223 OR you can call on our toll free number 155223 for deactivation

Warm regards
Aircel Social Care Team

tamalbubun

from Kolkata, West Bengal

hi, this is tamal patra from haldia east midnapur.my mob. no. is [protected]. yesterday i didnot subscribe any plan or any vas pack. but automatically 25 rs deducted from my main balance. i called customer care at 6 pm. that tiime executive told me " plz call after 2hrs. our system is not working." again i called 8pm. again he told me, plz call after 2 hrs. at this moment i am unemployed person. i know the value of money.kindly do the needfull to revert my balance.