[Resolved] Aircel — Balance deducted due to auto-renewal pack.

Aditya Kumawat

Address:

Allahabad, Uttar Pradesh, 211011

They activated auto-renewal internet pack of rs.9/day on 14th august 2016. I was unaware of all this. I just saw a message today morning that i am having insufficient balance to renew your pack. I haven't used a single kb of data. So it is as simple as that i haven't activated that pack. I want my refund. The company is not willing to refund and saying that i activated that plan by using some code but actually i didn't.
Please solve this asap.

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Sep 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Aditya Kumawat,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team