Aircel — Balance deducted for a pack automatically without any request | |||||
We had received a call from the Aircel customer care describing their data packs. Even though no interest was shown in activating the pack, the pack was auto activated and balance deducted. Upon raising the concern in another call to the customer care cell, they raised a complaint with the docket number 1-[protected] and said the services shall be de-activated said the balance deducted will be refunded (only after a set of arguments on it). The resolution was claimed by 18th May, 2016. Called back the customer care on 18th once again when they said that I should wait for another 24 hours and then the amount shall be refunded. But its already been 22nd May and we haven't received the refunds yet for the pack 'mis'activated. Have already dropped them emails regarding the same but there has been no response except the auto acknowledgement Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
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We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team