Aircel — Balance deducted for no reason

Address:641005
Website:Aircel mobile networks

Hi I am using aircel sim for past 8 years. Last Saturday 16/04/2016 I have recharged a special recharge for 283 rupees. It provides 2 GB data and 153 talktime. After recharging my net balance was 853 rupees. I started using Internet for office work. I hadn't browsed. Saturday evening my balance is shown as 0. There is no message confirm for what purpose the balance deducted. When I called the 198 for complaint they told that server is down please call after 4 hours.
I have again called on next day morning but Another person told the same reason and asked to call after sometime. It keep on continued like this every time I called them. When it asked them to register a complaint also they didn't respond. For the past one week I am calling but every time I get the same answer as server is down.
I am fed up with this response.
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Dear Karthik (Subha_Karthik),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Number : [protected]
Date : 16/04/2016 evening
Amount deducted : 850 RS

I haven't received any message for amount deduction
Dear Karthik (Subha_Karthik),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Karthik (Subha_Karthik),

Our team tried your number but the number was not reachable. Please share an alternate number along with convenient time to get in touch with you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
[protected]
Dear Karthik (Subha_Karthik),

Thanks for sharing the requisite detail. We will get in touch with you with an appropriate resolution for your problem.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Karthik (Subha_Karthik),

We have checked your account and found that Rs.850 have been charged for GPRS usage. Hence, waiver not applicable.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
I had recharged 2 GB internet pack on that day only. Then how can you detect amount for GPRS usage.

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