[Resolved] Aircel — Balance deducted mysteriously

Aadhitya Bahudhanam

from Mumbai, Maharashtra

Address:	600083
Website:	www.aircel.com

Despite being on rate cutter and not a frequent user of mobile data, i have lost my account balance completely and my internet services stand deactivated mysteriously, as on dec 15, 2016.

I demand a refund of the amount 74.86 inr that was deducted from my account and restore the remaining data for my aircel number [protected], which was recharged with 98 inr rate cutter for mobile internet on dec 4, 2016.

Kindly attend to my complaint with top priority, failing which i will be forced to opt for an alternate service provider. Restore my faith in aircel by working promptly.

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Feb 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Aircel Customer Care's response Dear Aadhitya Bahudhanam,

We are forwarding your concern to the team. Please allow us some time to get back to you

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 30, 2016

Aircel Customer Care's response Dear Aadhitya Bahudhanam,

We would like t inform you that your data pack got expired on 17/12/2016. As per system check, you exceeded the freebies and utilized 1.67 MB. Hence, amount of Rs.17 charged on 15/12/2016.

Thanks and Regards
Aircel Social Media Team