[Resolved] Aircel — Balance deducted without any cause

Koushik panji

from Eluru, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	Www.aircel.com

My name is koushik panji having mobile no-[protected](Aircel). I have 30 MB data balance but at the time o[censored]sing this data the service provider deduct my balance.I have complain against this but nobody response. Please do the needful so that I can return my balance.
Thanks for e understanding.
Thanks & regards
Koushik panji
panji.[protected]@gmail.com
[protected]

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Oct 21, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Aircel Customer Care's response Dear Rakesharora,

Thanks for writing to us. We would like to suggest you please visit your nearest Aircel store for permanent disconnection of your Aircel number. Also, please carry the following valid documents.

POI (Proof of identity)
POA (Proof of address)
Request letter :

Ensure all outstanding & unbilled amount should be clear.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 20, 2016

Aircel Customer Care's response Dear Koushik panji,

We have checked the account and found you have received the free data of 30MB on 15th Aug’16 from our end and the same is valid for 3 days. We would like to inform you that you have consumed the data of 2285KB on 17th Sep’16 after expiring the data of 30Mb hence you have been charged Rs.22.90. We regret to inform you that we won’t be able to process any waiver in this regard.

Thanks and Regards
Aircel Social Media Team

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Comments

Lawrence Lara

Iam need to deactivate caller tone

Aircel Customer Care's response, Sep 19, 2016

Verified Support

Dear Lawrence Lara,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Aircel No.:

Alternate No:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Rakesharora

from Delhi, Delhi

Pl deactivation the mobile no [protected] in the name of harshit arora and pl confirm on [protected]@yahoo.com or [protected]. Thanks

Aircel Customer Care's response, Sep 19, 2016

Verified Support

Dear Rakesharora,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

ranjeet pd singh

from Patna, Bihar

Sir, I have interested mobile tower instulation on my roof for rent. my roof area 650 sq fit. building hight 50 fit. contact no-[protected]. begusarai bihar

Aircel Customer Care's response, Sep 19, 2016

Verified Support

Dear Customer(ranjeet pd singh ),

We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:

http://www.gtllimited.com/ind/contact_us.aspx

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

7432yadav

from Jaipur, Rajasthan

Dear sir,
Please provide call deailts incoming and outgoing my aircel [protected]for period from[protected] to[protected] .
please sir send me deailts and oblize.
aircel service is best service
thanking you,
Mohan Yadav
[protected]

Aircel Customer Care's response, Sep 19, 2016

Verified Support

Dear Customer(7432yadav),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Manmitha

I have wrongly recharged to other number.
What is to be done to rectify the mistake.

Recharge is done on 11th September 2016.
Wrong number : [protected]
Actual number : [protected]

Aircel Customer Care's response, Sep 19, 2016

Verified Support

Dear Manmitha,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear Manmitha,

We have checked wrong number details as you did the recharge of Rs.149 on 11/9/2016. We regret to inform that if you had recharged online then there is no option to reverse the same.

Thanks and Regards
Aircel Social Media Team