[Resolved] Aircel — Balance deducted without concern.

Aditya Kumawat

Address:

Allahabad, Uttar Pradesh, 211012

I am using my number for calling purpose and never bother to read my messages. Today I saw those messages that Aircel activated some VAS charging Rs.9/day from 26-Aurg-2016 to[protected]. They decativated my service when I asked them for refund and disconnected the call everytime I asked to talk to their senior executive for the concern. The only information they got is "You misclicked on some call from company". I already has those company numbers in my blacklist and I know what I do with my phone, so its just an excuse.
I want my refund as well as the penalty as soon as possible.
Same issue arrived earlier where they activated some serivce from 17-Aug-2016 to 23-Aug-2016 and refused to pay the refund at the same time.

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Jan 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 13, 2016

Updated by Aditya Kumawat I already did a complaint for the refund of around Rs.700 and they deactivated the service on[protected] and activated the some service again on[protected] and deducted the balance again without my concern.
I want a strict penalty for them for deducting balance by activating plans on consumer numbers on their own and deducting balance.
Mobile No. : [protected]

Verified Support

Dec 13, 2016

Aircel Customer Care's response Dear Aditya Kumawat,

We regret the inconvenience caused to you.

This is in reference to your concern dated on 13/12/2016 regarding the balance deductions.

As per the records, there is a balance deduction of Rs 9/- towards the data pack activated on 13/12/2016.

However, we have deactivated the service and as a goodwill gesture Rs. 9/- would be credited within 48 hours

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Dec 13, 2016

Updated by Aditya Kumawat I ain't talking about the deduction on[protected].
Read properly.
I am talking about deductions from[protected] to[protected].

Verified Support

Dec 14, 2016

Aircel Customer Care's response Dear Aditya Kumawat,

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Dec 16, 2016

Updated by Aditya Kumawat no reply yet

Verified Support

Dec 16, 2016

Aircel Customer Care's response Dear Aditya Kumawat,

We regret the delay, we're in continuous follow up with the team. We'll update as soon as possible.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team