Aircel — Balance Deducted without my will

Address:Hyderabad, Andhra Pradesh, 500038
Website:aircel

I Recharged my Number ([protected]) with The Fallowing Tarrifs(75+ 34) and i received the balance as promised and suddenly today noon it shown to 34 and the rest was deducted to a service which i dint asked for and i called the customer care and a lady picked up and juggled to 128 ans she told me people are busy and asked me to try to other number as i dont have balance i would like to know what happen to the balance which suppose to have 65 even if you didnt 34 has to be there and with out giving proper explanation she disconnected with out my concern and this type of behavior is not at all acceptable if i dont here back from you by Monday i will pus this to Consumer forum and file complaint with out diligence...


75
NA
75 Talk time (Lifetime) + (2 Local A2A Minutes + 2MB Data + 1 Local SMS Daily all with 30 days validity)

34
56 Days
All Local calls 1p/2sec (M2M)


P.S: Expect Immediate Response

J Ayyappa Swamy
[protected]
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Comments

Dear Customer(Jay Jayavarapu),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Jay Jayavarapu,

Thanks for writing to us. We would like to inform you that as checked we have found deduction Rs 35/- on 24/06/2016 for VAS subscription through WAP. We have deactivate the service & amount credited to your account on 25/06/2016.

Warm Regards,
Aircel Social Media Team

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