[Resolved] Aircel — Balance deduction for fake services

a dewan

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700030
Website:	www.aircel.com

Aircel has gone wild in deduction balance suddenly around 30rs was deducted my number [protected] and when i contacted customer care MR Arghya Deb said it was for VAS which i activated though my mobile was switched off how it could be done he can not explained(activating VAS while connection not used)

now comes the appellate authority the most careless people
Mr. Rajan Nayyar [protected] did not even bothered to pick the call and and reply this is the kind of service that you will bound to get if you are taking connection from AIRCEL

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Dec 3, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Aircel Customer Care's response Dear Customer(a dewan),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 21, 2016

Aircel Customer Care's response Dear Singh Ankita,

We would like to inform you that Rs.2/- PI pack was activated on your Aircel number which gives 10 MB 2G internet for 1 Day and same has been deactivated at our end and you can also deactivate this pack from your end by dialing *121*0200#.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 02, 2016

Aircel Customer Care's response Dear Customer(a dewan),

We would like to inform you that Rs.27 has been posted in your account on 20/10/2016 & the service has been deactivated.

Thanks and Regards
Aircel Social Media Team

Dec 26, 2016

Updated by a dewan thanks for your support

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Comments

rambhati777

Sir,
I recharged my aircel no. [protected] (RAJ.) on 10th Oct. 2016 (at 6:56pm) of 89 rs through my phone's main balance.
I got confirmation message but plan is not activated.
After that i called customer care service but didn't get response from senior executive officer.

MOHAN FPIPL

I want my Incoming, Out Going call details from [protected] this number Pls send mail to mohan.[protected]@gmail.com

Aircel Customer Care's response, Oct 20, 2016

Verified Support

Dear MOHAN FPIPL,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Singh Ankita

from Noida, Uttar Pradesh

2rs are getting deducted everyday under NDAIRPI2, since 27/09/2016 from my Aircel number [protected]. There's no option to talk to Aircel customer care via 198, 121, 1288 and several numbers. Kindly resolve my issue at the earliest.

Thanks
Ankita Singh
[protected]

Akshay Bhansali

from Chennai, Tamil Nadu

Dear sir [protected] i have cleared all dues please cancal my nuymber kindly do the need full asap i dont want the connection

Aircel Customer Care's response, Oct 20, 2016

Verified Support

Dear Akshay Bhansali,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Akshay Bhansali,

We would like to inform you that services to your mobile number has been suspended.

Thanks and Regards
Aircel Social Media Team