Aircel — Balance Deduction of Rs 35 | |||
Dear Aircel, My Name is Zakir and My Aircel no is [protected], on 29 June 2015, 10:00 AM, A lady from customer care has called, said something and disconnected the call. later i have received a message of Rs 35 has been charged for Music Connect. straight after that i have called 198 and deactivated that service and got a message of deactivation. but until now i didn't received my Rs 35. while deactivating i was told that i will be getting refund within 48 hours. i have waited for 48 hours but i didn't get any refund. i called again to 198 on 01 July 2015 but again they said i have to wait again until evening. it's a week now which i have not got any refund of Rs 35. This is not acceptable and totally unfair. i am asking my own money from you for being charged for nothing. Please refund my Rs 35 as soon as possible. Hope you understand. Thank you in Advance. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
HI Zakir,
SR:1-[protected]We would like to inform you
that we have reviewed your account and found that VAS service MUSIC have
been activated from your end hence Rs.35 was charged for the same.Kindly note that an amount of Rs.35 has been credited back to your account on 07th Jul ’15 as one time good will gesture.
Regards,
Aircel
SR:1-[protected]We would like to inform you
that we have reviewed your account and found that VAS service MUSIC have
been activated from your end hence Rs.35 was charged for the same.Kindly note that an amount of Rs.35 has been credited back to your account on 07th Jul ’15 as one time good will gesture.
Regards,
Aircel
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in