Aircel — Balance deduction-vas service auto activated

Address:Lucknow, Uttar Pradesh, 226012
Website:www.consumercomplaints.in

Respected Sir/Mam,
I am using aircel no. [protected] since a long time and i m having faith in this company but on 3rd may, 2016, I got SMS that " Thank you for choosing Juiceup Weekly at Rs. 35/-. You have been charged Rs. 35/- for 7 days" and Rs. 35/- has been deducted from my account balance.
Sir I want to know that how is it possible to deduct money from my account without my concern. And I haven't asked for any type of VAS service. This is forgery.
I tried several times to the customer care but they are not picking the phone.
Sir please do the needful and return my money.
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Aircel customer support has been notified about the posted complaint.
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Dear Customer(vikkilko),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Customer(vikkilko),

We would like to inform you that Rs.35/- will be reflected in your account soon. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team

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